Frequently Asked Questions (FAQ) UsenetRocket maintains a robust FAQ page.
Most support questions and service inquiries are answered here. To view
the FAQ page, click here.
Email Support To reach the UsenetRocket support team, send
your email to or complete one of the following
contact forms. A confirmation email will be sent with your ticket ID.
Common Errors Q.) I lost my username and password.
A.) Click here to recover your account information.
Q.) I keep getting a "502 Authentication Error" message. What does this mean?
A.) The most common reason for this is an incorrect username/password
or your account is Expired. Verify you are using the correct
username/password combination. Copy and paste these from your Order
Confirmation Email sent to you after placing your order. Log into the
UsenetRocket Control Panel to verify the status of your account.
Q.) I can not post Usenet messages. How do I enable posting?
A.) Posting is disabled by default on all accounts. Use the UsenetRocket Control Panel to enable posting for your account.
Q.) How many connections to UsenetRocket are permitted?
A.) UsenetRocket allows up to 8 high-speed connections.
Q.) When is my bandwidth updated every day?
A.) The update window is midnight to 1am EST.
"Thank you for the quick response to my question.
It is a pleasure doing business with a company that doesn't put you on
hold.The program is all as advertised and working great." ACT
Support Center
